Return Policy

Handcrafted jewelry is by its very nature unique and individual. As such, there will always be minor discrepancies between individual items, even in the same collection or set. We want your experience to be a great experience at playercrew. If for any reason you are not satisfied with your purchase, contact us for details on returns or exchanges.

Exchanges

If the fit is not correct, or the item you purchased is not what was expected, you can exchange your item for a different item of equal or lesser value, or for store credit.

Mail the item to playercrew at the address below, using an insured and trackable mailing service such as USPS. Include details for the exchange, including your contact information, shipping information, and exchange information, including size details, or email [email protected].

Repairs

playercrew offers a 100% guarantee on all products and will repair or replace any items that are damaged due to our workmanship, free of charge. Damages caused from misuse, wear-and-tear, chlorine exposure or accidents can be repaired upon inspection, with typical repair prices starting at 25% of retail price. Contact playercrew for further information regarding repairs.

Returns

playercrew.de offers store credit or exchange if returned in a saleable (unworn and new) condition within 30 days of purchase, accompanied by a sales receipt. Some exclusions may apply. Please note that personalized items with engraving, etching, embossing and other personalized alterations may not be returned or exchanged. Contact playercrew for further information regarding returns.